Return Policy

1. Before returning goods to Dripstone you MUST first request a Return Authorization (RA) number via email or a phone call, goods without an RA number will be rejected.

2. 30days money back on all purchases, returns for credit will not be granted for purchases older than 30 days, unless a shipping error has occurred. 'Open Box' or 'Refurbished' products exchange may take place but no refund.

3. Returns for credit not in a resalable condition will incur a restocking fee at the discretion of Dripstone.

4. Faulty goods returned will be repaired or replaced with the same or equivalent product depending on available stock.

5. Where possible, Dripstone will replace the faulty goods with an identical item. However where some goods cannot be replaced due to being a discontinued line the current equivalent model will be sent instead.

6. Goods capable of storing user-generated data may experience a loss of data during the repair process.